SHIPPING POLICY

Last updated: October 19, 2026

Thank you for choosing Shadique.

At Shadique, we believe that thoughtful pet care begins with a great shopping experience. We are committed to providing clear shipping information, reliable order tracking, and helpful customer support.

1. Shipping Destinations

Shadique currently offers shipping to customers within the United States.

Shipping availability is confirmed at checkout based on your delivery address.

2. Shipping Rates

We offer the following shipping rates for eligible U.S. orders:

Standard Shipping: $8.00

Applies to qualifying orders below $55.00.

Free Standard Shipping: Orders $55.00 and Above

Free standard shipping is automatically applied to qualifying orders with a cart subtotal of $55.00 or more.

The final shipping charge will always be displayed at checkout before payment.

3. Order Processing

Orders are prepared for shipment after payment confirmation.

Processing times may vary depending on order volume, product availability, weekends, and public holidays.

Once your order has been dispatched, you will receive shipping confirmation and tracking information.

4. Estimated Delivery Time

Estimated delivery or transit information is provided at checkout, where available.

Please note that carrier transit time generally begins once the shipment has been handed over to the shipping provider. Order processing time may be additional unless the displayed estimate expressly includes it.

Delivery estimates are not guaranteed arrival dates.

Occasional delays may occur due to carrier operations, customs inspections, severe weather, address issues, or other circumstances outside our reasonable control.

We will assist customers with significant shipping delays and communicate available updates.

5. Order Tracking

Every Shadique order includes shipment tracking.

Once your order ships, tracking information will be provided using the contact details associated with your order.

Tracking updates may take some time to appear after a shipment has been dispatched.

6. Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate before placing an order.

If you notice an error, contact us immediately at:

support@shadique.com

We will attempt to correct the address before fulfillment, but changes cannot be guaranteed once an order has been processed or shipped.

7. Multiple Items and Packages

Orders containing multiple products or bundles may occasionally arrive in separate shipments.

When applicable, tracking information will be provided for each shipment.

Any additional shipping charges, where applicable, will be disclosed during checkout.

8. Delayed or Missing Deliveries

If your order is significantly delayed or appears to be missing, please contact our Customer Support team with your order number.

We will investigate the shipment and coordinate with the appropriate fulfillment or shipping provider.

If we cannot fulfill your order within the applicable shipping timeframe, we will provide the required notice and applicable cancellation or refund options in accordance with consumer protection laws.

9. Packages Marked as Delivered

If your tracking indicates that your package has been delivered but you have not received it, we recommend:

• Checking around your delivery location.

• Confirming with household members or neighbors.

• Reviewing the carrier's tracking information.

• Contacting our support team for further assistance.

We will investigate reported delivery issues and provide an appropriate resolution where required.

10. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Email: support@shadique.com

Please include your order number, a description of the issue, and supporting photos or videos where reasonably available.

We will review the issue and provide an appropriate resolution under our Return & Refund Policy and applicable law.

The suggested reporting period does not limit your statutory consumer rights.

11. Returns and Refunds

Shadique grooming products and bundles are generally final sale for change-of-mind purchases.

However, this does not limit your rights concerning defective, damaged, incorrect, undelivered, or otherwise nonconforming products.

Please review our Return & Refund Policy for further information.

12. Contact Us

For shipping inquiries, delivery updates, or order assistance:

Shadique Customer Support

Email: support@shadique.com

Website: https://shadique.com

We are here to help make your shopping experience as smooth and reliable as possible.