Refund policy

RETURN & REFUND POLICY

Last updated: October 19, 2026

At Shadique, we believe that every pet deserves thoughtful, reliable care. We want you to shop with confidence, knowing that we're here to help if something goes wrong with your order.

1. Final Sale Policy

All Shadique pet grooming products and grooming bundles are final sale, unless expressly stated otherwise.

We do not accept returns or exchanges for change of mind, personal preference, or accidental purchases.

Please review product descriptions, specifications, and order details carefully before completing your purchase.

Our final sale policy does not exclude your rights regarding defective, damaged, incorrect, incomplete, or undelivered products under applicable law.

2. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us at:

support@shadique.com

We encourage you to report issues within 7 days of delivery so we can investigate promptly. This is not a deadline that limits your statutory consumer rights.

When contacting us, please provide:

  • Your order number

  • A description of the issue

  • Photos or videos where reasonably available to help us investigate

Once we review your case, we will arrange an appropriate resolution, which may include:

  • A replacement product

  • Replacement parts or missing accessories

  • A full or partial refund, as appropriate

  • Another remedy required by applicable law

Where an issue is confirmed to be our responsibility, the appropriate remedy will be provided at no additional cost to you.

3. Return Shipping

Because our grooming products are final sale, we do not accept standard change-of-mind returns.

For an approved return involving a defective, damaged, incorrect, or incomplete order, Shadique will provide the necessary return instructions and cover reasonable required return shipping costs where we are responsible or applicable law requires it.

Please do not send products back without contacting our support team first.

4. Order Cancellations

If you need to cancel your order, please contact support@shadique.com as soon as possible, preferably within 1 hour of placing the order.

We will attempt to cancel the order if fulfillment has not yet begun. However, cancellation cannot be guaranteed for final sale orders.

Once an order has been processed for fulfillment or shipped, a voluntary cancellation may no longer be possible.

This does not affect any cancellation or refund rights you may have under applicable law, including rights arising from qualifying shipping delays or unfulfilled orders.

5. Refund Processing

When a refund is approved, we will notify you by email.

Refunds will normally be issued to the original payment method, unless another method is required or agreed upon in accordance with applicable law.

The time required for the funds to appear in your account may vary depending on your bank or payment provider. Legally required refunds will be processed within the applicable deadlines.

For questions about an approved refund, please contact support@shadique.com.

6. Undelivered Orders

If your order has not arrived within the expected delivery period, please contact our support team.

We will investigate the shipment using its tracking information and work to resolve the issue.

If we cannot fulfill or ship your order as promised, we will provide the cancellation or refund options required by applicable law.

7. Non-Returnable Items

The following items are not eligible for voluntary change-of-mind returns:

  • Shadique grooming products marked as final sale

  • Shadique grooming bundles

  • Used grooming or hygiene products

  • Gift cards, except where a refund is required by law

This restriction does not remove remedies available for defective, damaged, incorrect, or otherwise nonconforming products.

8. Consumer Rights

Nothing in this policy excludes, restricts, or limits consumer rights, warranties, or remedies that cannot legally be excluded under applicable law.

9. Contact Us

For returns, refunds, order issues, or cancellation requests, please contact:

Shadique Customer Support

Email: support@shadique.com

Website: https://shadique.com

Our team will review your request and help determine the appropriate next steps.