Refund policy

RETURN & REFUND POLICY

Last updated: September 6, 2026

At Shadique, we want you to feel confident in your purchase. If something is not right, please contact us at support@shadique.com and we will do our best to help.

30-DAY RETURN WINDOW

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, the item must be:

• Unused and in the same condition in which it was received
• In its original packaging
• Complete with all included parts, accessories, and documentation
• Accompanied by proof of purchase

For hygiene and safety reasons, pet grooming or personal-care products that have been used, significantly opened, contaminated, or damaged after delivery cannot be returned unless the item arrived defective, damaged, incomplete, or incorrect.

HOW TO REQUEST A RETURN

Before returning any item, please contact us at:

support@shadique.com

Please include:

• Your order number
• The item you would like to return
• The reason for the return
• Photos or video if the item is damaged, defective, incomplete, or incorrect

Once your return is approved, we will provide the appropriate return address and return instructions.

Do not send a return to any address shown elsewhere on our website, packaging, or shipping label unless Shadique Customer Support has specifically instructed you to do so.

Returns sent without prior authorization may not be accepted.

RETURN SHIPPING

Unless the item arrived damaged, defective, incomplete, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is caused by an error on our part.

We recommend using a trackable shipping service when returning an item. Shadique is not responsible for return shipments that are lost in transit before reaching the approved return destination.

DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item arrives damaged, defective, incomplete, or incorrect, contact us within 7 days of delivery at:

support@shadique.com

Please include your order number and clear photographs or video showing the issue.

If the claim is approved, Shadique may provide, depending on the circumstances:

• A replacement
• A refund
• Replacement parts or accessories
• Another appropriate resolution

Approved resolutions for damaged, defective, incomplete, or incorrect items will be provided at no additional cost to the customer where applicable.

REFUNDS

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

After Shadique processes a refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

If more than 10 business days have passed since we confirmed your refund and you have not received it, please contact us at:

support@shadique.com

CANCELLATIONS

Customers may request cancellation within 1 hour of placing an order, provided fulfillment has not already begun.

To request cancellation, contact us as soon as possible at:

support@shadique.com

After the 1-hour cancellation window, we may still attempt to cancel an order if fulfillment has not started, but cancellation cannot be guaranteed.

Once an order has entered fulfillment or has been shipped, it can no longer be canceled and must follow the applicable return process after delivery.

EXCHANGES

If you would like to exchange an eligible item, contact us at:

support@shadique.com

Availability of replacement products cannot be guaranteed.

In some cases, the fastest option may be to return the eligible item for a refund and place a new order.

NON-RETURNABLE ITEMS

The following items may not be eligible for return:

• Used grooming or hygiene products
• Products showing signs of contamination or excessive use
• Items damaged after delivery through misuse, neglect, or improper care
• Items missing original parts or accessories
• Gift cards
• Items specifically marked as final sale, where applicable

Nothing in this policy limits any consumer rights that cannot legally be excluded.

RETURN ADDRESS

Shadique does not publish a universal return address because the appropriate return location may depend on the product, fulfillment location, or nature of the return.

Always contact support@shadique.com before sending a return.

Once your return is approved, our Customer Support team will provide the correct return address and instructions.

For questions regarding returns, refunds, cancellations, exchanges, or damaged orders, contact:

support@shadique.com

Shadique
1670 Woodland Ave SW
Birmingham, Alabama 35211
United States